Front Office Trainee

A Front Office Trainee in a hotel assists with various tasks related to guest services and general front desk operations, learning the ropes of the hospitality industry. This includes tasks like guest check-in and check-out, managing reservations, handling guest inquiries, and maintaining the cleanliness and organization of the front desk area. They also support the Front Office team in administrative tasks and ensure a positive guest experience.

Key Responsibilities:

• Guest Check-in/Check-out:Assisting with the process of registering guests upon arrival and departure, including collecting necessary information and handling payments.
• Reservations:Managing online and phone reservations, confirming bookings, and providing information about room availability and rates.
• Guest Communication:Handling phone calls, messages, and emails, responding to guest inquiries, and addressing their needs and requests promptly and professionally.
• Information and Assistance:Providing guests with information about hotel facilities, services, local attractions, and assisting with any special requests.
• Administrative Tasks:Assisting with tasks like preparing reports, updating guest records, and maintaining organized records of front office operations.
• Maintaining the Front Desk Area:Ensuring the front desk area is clean, tidy, and well-organized, including the key rack and guest information displays.
• Support and Collaboration:Working closely with other hotel departments like housekeeping and maintenance to ensure guest satisfaction and a smooth operation.
• Learning and Development:Participating in training programs and gaining practical experience in various aspects of front office operations.

Job Type: Full-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Food provided
• Paid sick time

Work Location: In person