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Front Office Support Consultant

Front Office Support Consultant

Infosys

5 - 8 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

sql queries manual testing sql production support troubleshooting oracle software testing regression testing automation testing data warehousing database testing sql server plsql functional testing java application support etl unix jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Educational Requirements

Bachelor of Engineering,Bachelor Of Technology

Service Line

Application Development and Maintenance

Responsibilities

KEY RESPONSIBLITIES Manage and maintain on-premises Exchange 2019/SE servers, Hybrid, M365 EXO, Proofpoint Email Protection. Configure and manage email security solutions like Proofpoint email protection/SER (secure email relay) and ensure the policies/rules are reviewed periodically. Knowledge in ITIL process. Use ServiceNow for ticketing and incident/Service request/Change management.

Additional Responsibilities:

Key Responsibilities and Key performance indicatorsThe SCD Front Office Resource will be responsible for doing production support for TS/BidFX.1. Perform heath checks for both systems. 2. Work closely with vendors and business.3. Enable broker onboarding4. Support incidents5. Support enhancements.6. Co-ordinate with various IT teams to ensure systems are up and running as per SOP.7. Participate in DR and BCP activities.8. Participate in Audit and yearly upgrades.9. To support in shifts for US and UK Market.

Technical and Professional Requirements:

Mandatory Technical Skills:Technical Skill 1 Experience in supporting third-party and internal applications Technical Skill 2 Experience in trading applications (e.g., Trading Screen, BidFX) or other trade execution systems Technical Skill 3 Monitoring batchesTechnical Skill 4 Ability to write SQL queries for troubleshooting

Preferred Skills:

Domain->Capital Markets->Capital Markets - Trade Life Cycle->Front Office

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Front Office Support Consultant