Front Office Staff

Front Office Staff — Job Specification (Saitechinfo NEET-JEE Academy)
Organization: Saitechinfo (Saitech Informatics Educational Division)
Position: Front Office Executive / Administrative Assistant
Location: Chennai

1. Job Purpose

To act as the first point of contact for students, parents, and visitors, ensuring smooth administrative operations and a welcoming environment that reflects the academic discipline and professionalism of Saitechinfo.

2. Key Responsibilities

A. Reception & Communication

• Greet and guide students, parents, and visitors courteously.
• Handle incoming calls, WhatsApp, and email queries regarding admissions, schedules, and courses.
• Maintain daily communication logs and appointment registers.
• Coordinate with faculty for class updates, test schedules, and parent-teacher meetings.

B. Student Administration

• Manage student enquiry forms, registration, and admission documentation.
• Maintain attendance records and daily student report logs.
• Issue ID cards, fee receipts, and progress reports under direction from accounts and academic staff.
• Coordinate test schedules, results display, and worksheet distribution.

C. Office & Record Management

• Maintain files, student records, and correspondence (digital & physical).
• Schedule appointments for the Director or Academic Head.
• Maintain discipline and visitor logbooks.
• Support in event coordination, circular distribution, and academic data entry (Google Sheets/Excel).

D. Financial & Support Duties

• Collect fees through cash, UPI, or GPay (₹9444929163).
• Record daily collections and hand over reports to accounts.
• Maintain petty cash and expense register.

3. Qualification & Experience

• Graduate (preferably B.Com / B.A / B.Sc with computer knowledge).
• Minimum 1–2 years experience in front office / academic administration.
• Proficiency in MS Office, Google Drive, and WhatsApp communication.
• English fluency and Tamil communication essential.
• Smart presentation and punctuality mandatory.

4. Skills Required

• Excellent interpersonal and communication skills.
• Time management and multitasking ability.
• Pleasant personality with student-friendly attitude.
• Record accuracy and confidentiality in handling data.
• Knowledge of Saitechinfo portals preferred.
• If the required skill is not possessed by the candidate, she has to undergo a training.

5. Working Hours

• Monday–Saturday: 1:00 PM to 9:00 PM
• Weekly off: Sunday
• Occasional support for weekend online classes or events.

6. Reporting To

Academic Director / Centre Head

7. Remuneration

• ₹5,000 – ₹9,000 per month (based on experience and skill)
• Performance incentives for enrollment, discipline, and communication excellence.

Job Types: Full-time, Part-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹5,000.00 - ₹9,000.00 per month

Work Location: In person