FRONT OFFICE

• Greet and welcome guests with a warm and professional attitude.
• Handle check-in and check-out processes efficiently and accurately.
• Manage room reservations and update the hotel’s booking system.
• Answer phone calls and respond to emails promptly and professionally.
• Provide information about hotel services, amenities, local attractions, and directions.
• Address guest complaints and requests with professionalism, ensuring prompt resolution.
• Maintain accurate guest records and handle billing and payment transactions.
• Coordinate with housekeeping and maintenance departments for room status and service requests.
• Ensure the front desk and lobby area are clean, organized, and presentable.
• Follow all hotel policies, procedures, and safety protocols.

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• Requirements:
• Education: Minimum high school diploma; degree/diploma in hospitality management is preferred.
• Experience: 1–2 years in front office or guest services in the hotel industry preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Proficiency in hotel software
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment and handle stress calmly.
• Neat and professional appearance.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person