Front Office Receptionist

Mamta Singh – Receptionist

Roles and Responsibilities

1. Front Desk Management

• Greet and welcome visitors, clients, and vendors with professionalism and warmth.
• Maintain the reception area to ensure it is clean, organized, and presentable at all times.
• Handle all incoming and outgoing phone calls and route them to the appropriate departments.

2. Visitor Coordination

• Maintain a visitor logbook and issue visitor passes.
• Inform the respective team/manager about visitor arrival.
• Coordinate with security for visitor access control if needed.

3. Call & Inquiry Handling

• Answer, screen, and forward calls politely and efficiently.
• Handle customer inquiries related to ongoing or upcoming projects and route them to the sales/CRM team.
• Provide basic project or company information if requested.

4. Mail & Courier Management

• Receive and distribute postal mails, packages, and couriers.
• Coordinate outgoing couriers and track delivery status.
• Keep records of dispatch and receipt registers.

5. Appointment Scheduling & Meeting Support

• Manage meeting room bookings and coordinate client appointments.
• Assist in preparing the meeting room for presentations, including refreshments and stationery.
• Maintain a daily appointment log for management reference.

6. Administrative & Clerical Support

• Assist in photocopying, scanning, printing, and filing documents.
• Provide support to HR, Admin, Sales, and other teams as needed.
• Help with basic data entry and CRM system updates if trained.

7. Coordination with CRM & Sales Team

• Inform CRM or sales executives about walk-in clients or calls for project inquiries.
• Ensure smooth handover of client details or appointment schedules to the sales team.

8. Office Coordination

• Keep track of office inventory such as stationery, pantry items, and visitor supplies.
• Report any facility issues to the admin or maintenance department.

9. Professional Conduct

• Maintain a polished appearance, good communication skills, and calm behavior under pressure.
• Ensure confidentiality and politeness when dealing with VIPs, clients, or internal staff.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person