Front Office Receptionist

Job Summary:

We are looking for a courteous and efficient Receptionist to be the first point of contact for patients and visitors at our hospital. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to multitask in a busy hospital environment. The receptionist will manage patient appointments, answer queries, direct visitors, and support administrative tasks.

Roles & Responsibilities:

· Greet patients, visitors, and vendors in a professional and friendly manner.

· Register patients for OPD and diagnostic services using the hospital management system (HMS).

· Manage patient appointments, rescheduling, and cancellations.

· Handle incoming phone calls, emails, and in-person inquiries with clarity and professionalism.

· Guide patients regarding departments, doctors’ availability, and hospital procedures.

· Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow.

· Collect consultation or registration fees and issue receipts.

· Maintain cleanliness and order at the front desk area.

· Handle emergency cases with calmness and ensure quick communication to relevant departments.

· Maintain and update patient records and appointment logs accurately.

Skills and Competencies:

· Excellent verbal and written communication in English, Hindi, and local language.

· Pleasant personality, well-groomed appearance, and professional attitude.

· Good organizational and time management skills.

· Ability to handle stress, multitask, and work in a fast-paced environment.

· Strong interpersonal and customer service orientation.

Qualifications:

· Minimum 12th pass; Graduation in any stream preferred.

· Prior experience in hospital/clinic reception or customer service is an advantage.

· Basic computer skills and familiarity with hospital software (HMS).

Work Schedule:

· Full-time

Weekend and holiday shifts may be required as per hospital schedule

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person