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Front Office -Receptionist- HYVE HOTEL, Siliguri

Front Office -Receptionist- HYVE HOTEL, Siliguri

HYVE HOTEL

4 - 8 years

2 Lacs

Siliguri

Posted:19 hours ago| Platform:

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Skills Required

Front Office Management Guest Relationship Management

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Work from Office

Job Type

Full Time

Job Description

GUEST SERVICE ASSOCIATE Front Office (Receptionist) Key Responsibilities: Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently. Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations. Complaint Resolution: Address guest complaints and resolve issues promptly, escalating when necessary. Ensure guest satisfaction at all times. Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system. Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience. Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team. Qualifications: Diploma/Degree in Hospitality or related field. Proficiency in hotel management software (e.g., Opera, IDS). Excellent communication skills in English and local languages. Strong customer service mindset and ability to work under pressure. Salary & Benefits Salary - Rs. 2,10,000 /- P.A Benefits & Perks As per Industry standards

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Front Office -Receptionist- HYVE HOTEL, Siliguri

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Skills Required

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