GUEST SERVICE ASSOCIATE Front Office (Receptionist) Key Responsibilities: Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently. Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations. Complaint Resolution: Address guest complaints and resolve issues promptly, escalating when necessary. Ensure guest satisfaction at all times. Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system. Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience. Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team. Qualifications: Diploma/Degree in Hospitality or related field. Proficiency in hotel management software (e.g., Opera, IDS). Excellent communication skills in English and local languages. Strong customer service mindset and ability to work under pressure. Salary & Benefits Salary - Rs. 2,10,000 /- P.A Benefits & Perks As per Industry standards

GUEST SERVICE ASSOCIATE - House Keeping Staff Key Responsibilities: Room Maintenance: Clean and maintain guest rooms, public areas, and corridors according to HYVE standards. Ensure amenities and supplies are replenished. Inspection: Perform thorough checks to ensure rooms are clean, orderly, and ready for guest occupancy. Report any damages or maintenance needs. Special Requests: Respond promptly to guest requests such as additional toiletries, extra bedding, or cleaning services. Laundry Services: Assist with laundry operations, including washing, drying, and ironing. Health and Safety: Adhere to hygiene, health, and safety protocols during cleaning and disposal of waste. Inventory Management: Maintain records of housekeeping supplies and coordinate with the store and purchase team for replenishments. Qualifications: High school diploma; training in housekeeping is a plus. Previous experience in a similar role preferred. Attention to detail and ability to work independently. Physically fit and comfortable with manual labor tasks. Salary & Benefits Salary - Rs. 1,70,000/- P.A Benefits: As per Industry standard