GUEST SERVICE ASSOCIATE Front Office (Receptionist) Key Responsibilities: Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently. Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations. Complaint Resolution: Address guest complaints and resolve issues promptly, escalating when necessary. Ensure guest satisfaction at all times. Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system. Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience. Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team. Qualifications: Diploma/Degree in Hospitality or related field. Proficiency in hotel management software (e.g., Opera, IDS). Excellent communication skills in English and local languages. Strong customer service mindset and ability to work under pressure. Salary & Benefits Salary - Rs. 2,10,000 /- P.A Benefits & Perks As per Industry standards

GUEST SERVICE ASSOCIATE - House Keeping Staff Key Responsibilities: Room Maintenance: Clean and maintain guest rooms, public areas, and corridors according to HYVE standards. Ensure amenities and supplies are replenished. Inspection: Perform thorough checks to ensure rooms are clean, orderly, and ready for guest occupancy. Report any damages or maintenance needs. Special Requests: Respond promptly to guest requests such as additional toiletries, extra bedding, or cleaning services. Laundry Services: Assist with laundry operations, including washing, drying, and ironing. Health and Safety: Adhere to hygiene, health, and safety protocols during cleaning and disposal of waste. Inventory Management: Maintain records of housekeeping supplies and coordinate with the store and purchase team for replenishments. Qualifications: High school diploma; training in housekeeping is a plus. Previous experience in a similar role preferred. Attention to detail and ability to work independently. Physically fit and comfortable with manual labor tasks. Salary & Benefits Salary - Rs. 1,70,000/- P.A Benefits: As per Industry standard

GUEST SERVICE ASSOCIATE Front Office (Receptionist) Key Responsibilities: Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently. Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations. Complaint Resolution: Address guest complaints and resolve issues promptly, escalating when necessary. Ensure guest satisfaction at all times. Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system. Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience. Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team. Qualifications: Diploma/Degree in Hospitality or related field. Proficiency in hotel management software (e.g., Opera, IDS). Excellent communication skills in English and local languages. Strong customer service mindset and ability to work under pressure. Salary & Benefits Salary - Rs. 2,10,000 /- P.A Benefits & Perks As per Industry standards

POSITION: Executive -IT @ HYVE HOTEL,Siliguri Job Description Ensure security of data, network access and backup systems. Managing & preserving IT assets with all details like assigned to user & recovery of asset upon exit. Payment coordination for AMC of all software. Data backup of IT Server on regular intervals .Regular update of HR software (HRONE),Tally, Purchase & Inventory software (Align Books), Sales Applications(Sell Do) ,etc. Company hardware assets maintenance viz. Laptop, Biometric machines, CCTVs, Internet, LAN, Printer machines, Co. mobile handset with nos. Installation of Microsoft office and setting the company mail id, signature and other settings as required in users PC. Make sure that all the systems are equipped with all the required software and are updated. Reinstallation of windows if any user is facing system lag. Coordinating with vendors in case of any hardware issue. Raising the requirement to purchase department in case of any new IT asset is required. Managing the internet at all centers and make sure that it should be working all the times. Coordinating with the vendor when new IT work is started i e laying new internet lines, EPBAX etc. Managing the server racks & make sure that its properly secured. Providing remote technical support to the Project Sites or visit the sites for resolving the issues. Installation of antivirus in all systems and ensure the data security by all measures. Preparation of reports related to IT AMC of both Hardware & software Checking the upkeep of IT assets by the users and report in case of any damage etc. Coordination with vendors for different IT related issue in different platforms. Preferred candidate profile Experience: - Min. 5-7 Years experience in related field. Experience in Hotel Industry preferred Qualification: Min. Diploma (IT & Systems) Working knowledge of handling both hardware & software, Office Networking system, V CLOUD, End Computing, TROUBLE SHOOTING,MY SQL, etc. Age : Below 30 years preferred Perks & Benefits :- Salary - CTC 2.5-3 L PA Benefits : As per Industry standard Industry Type: Hotels & Restaurants Functional Area: - IT Support Employment Type: Permanent.