Front Office Receptionist

Front office staff play a crucial role in the smooth operation of an institution. Their responsibilities typically include:

• Greeting and Assisting Visitors: Welcoming visitors, providing information, and directing them to the appropriate departments or individuals within the institution.
• Answering Phone Calls: Managing incoming calls, providing information, transferring calls to the appropriate staff members, and taking messages when necessary.
• Handling Correspondence: Receiving, sorting, and distributing mail and packages to the relevant departments or individuals. They may also be responsible for sending out mail and packages on behalf of the institution.
• Scheduling Appointments: Managing appointment calendars for staff members, scheduling meetings, and coordinating appointments with clients, visitors, or other stakeholders.
• Providing Administrative Support: Assisting with administrative tasks such as data entry, filing, photocopying, and faxing documents as needed by other departments.
• Managing Front Desk Operations: Ensuring the front desk area is clean, organized, and well-maintained. This includes keeping supplies stocked, maintaining visitor logs, and managing any equipment or technology at the front desk.
• Resolving Customer Issues: Addressing inquiries, concerns, or complaints from visitors or clients in a professional and courteous manner. This may involve escalating issues to the appropriate department or manager for resolution.
• Providing Information and Assistance: Serving as a point of contact for general inquiries about the institution, its services, and its policies. Front office staff should be knowledgeable about the institution and its offerings to provide accurate information to visitors.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Application Question(s):

• What is your percentage in graduation?

Education:

• Bachelor's (Required)

Language:

• Hindi (Preferred)

Location:

• Kochi, Kerala (Required)

Work Location: In person