Front Office Hotel Receptionist

Hotel Receptionist Job Description SampleJob Title: Hotel Receptionist / Front Desk AgentJob Summary:
To provide outstanding customer service by warmly greeting and registering guests, efficiently managing check-ins and check-outs, handling reservations, resolving issues, and serving as the central information point for guests, ensuring a comfortable and memorable stay. Key Responsibilities:

• Guest Services: Welcome guests, provide a warm first impression, assist with luggage, answer questions about hotel services/amenities, and offer local recommendations (transport, attractions).
• Check-in/Check-out: Perform all check-in/out procedures, verify guest ID/payment, assign rooms, issue keys, and settle accounts.
• Reservations: Manage online, phone, and walk-in bookings, process cancellations, and update booking systems.
• Communication: Operate multi-line phone systems, transfer calls, take messages, and handle guest correspondence (email/mail).
• Financial Transactions: Process payments (cash, credit card), handle petty cash, and post charges for room service, spa, etc..
• Coordination: Liaise with housekeeping to ensure room readiness and with other departments (room service, maintenance) to fulfill guest requests.
• Problem Resolution: Address guest complaints and issues promptly and professionally, escalating when necessary.
• Administrative: Maintain tidy reception area, manage guest records, and update hotel management software.
• Sales: Upsell hotel facilities and services (e.g., restaurant, spa).

Qualifications/Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency with hotel management software (PMS) and computers.
• Ability to multitask and work under pressure.
• Cash handling and basic bookkeeping.
• Knowledge of local area.

Job Types: Full-time, Permanent

Pay: ₹10,227.23 - ₹18,666.52 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person