Front Office Female(Clinic Back Ground )

Key Responsibilities:

• Patient Interaction:Welcoming patients, answering phone calls, providing information about hospital services, and addressing general inquiries.
• Appointment Management:Scheduling appointments, managing patient registration, and coordinating with doctors and other departments.
• Billing and Payments:Assisting with billing processes, processing payments (including online transactions), and providing information about insurance and digital billing options.
• Record Keeping:Maintaining patient records, managing files, and ensuring accurate data entry.
• Communication:Liaising between patients, doctors, and other staff, and ensuring clear and effective communication across all channels.
• Administrative Tasks:Handling mail, maintaining office supplies, and performing other administrative duties to support the smooth functioning of the front office.
• Maintaining a welcoming environment:Ensuring the reception area is clean, organized, and provides a positive first impression.
• Complaint Resolution:Addressing patient concerns and complaints, escalating issues when necessary, and striving for quick and effective solutions.
• Compliance:Adhering to HIPAA regulations and maintaining patient confidentiality.
• Teamwork:Collaborating with other hospital staff, including nursing and medical teams, to ensure coordinated patient care.

Essential Skills:

• Customer service orientation:A strong focus on providing excellent service and creating a positive patient experience.
• Communication and interpersonal skills:Effective verbal and written communication is essential for interacting with patients and colleagues.
• Organizational skills:Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Problem-solving skills:Ability to address patient issues and find solutions in a timely and efficient manner.
• Technical skills:Proficiency in using computers, office equipment, and relevant software.
• Adaptability:Ability to work in a fast-paced environment and adapt to changing priorities.

Qualifications:

• Typically requires a bachelor's degree in a relevant field, such as healthcare administration or business.
• May require previous experience in a similar role, particularly in a customer service or healthcare setting.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• Clinical counseling: 5 years (Required)

Language:

• English (Required)

Work Location: In person