Front Office Executive/Admin

Roles & Responsibilities:

• Welcome and assist guests in a warm, professional manner.
• Manage front desk operations, including maintaining visitor records.
• Maintain a welcoming and professional environment for clients and visitors.
• Provide accurate information regarding room availability, amenities, and local attractions.
• Prepare guest bills, handle payments, and return change.
• Coordinate with other departments to ensure smooth operations.
• Address guest inquiries and follow up to ensure satisfaction.
• Monitor lobby activity and support check-in/check-out processes.
• Assist with pre-arrival guest support and package coordination.
• Manage office administrative tasks, including supply orders and equipment handling.
• Maintain accurate records, files, and documentation.
• Schedule appointments and coordinate internal meetings.
• Ensure proper functioning of office systems and facilities.
• Support management in day-to-day tasks and facilitate interdepartmental communication.

Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office, email, and standard office software.
• Ability to handle guest concerns with professionalism and poise.
• Attention to detail for accurate documentation and scheduling.
• Punctual, reliable, and self-motivated with a professional appearance.
• Ability to work independently and under pressure.
• Flexible with work hours and shift timings.

Perks & Benefits:

• Weekly day off and sick leave
• Employee meals provided
• Training and professional development opportunities
• Transportation support (based on designated routes)
• Friendly, collaborative work environment
• Growth opportunities within the organization

Additional Requirements:

• Pleasant and customer-focused personality
• Willingness to adapt to internal processes and software

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Current Salary?
• Expected Salary?

Location:

• Shillong, Meghalaya (Required)

Work Location: In person