Front Office Executive

Responsibilities: Greet and welcome patients and visitors in a professional and courteous manner,ensuring a positive and professional first impression Provide accurate and helpful information about our services Schedule appointments for patients; confirm appointments; and follow up on missed appointments. Ensure patients are registered and their records are up-to-date in the system. Queue / Waiting time Management - Manage the flow of patients,directing them to the appropriate departments or individuals Answer and redirect telephone calls promptly and courteously,taking messages and handling inquiries efficiently Handle inquiries, complaints, and requests from patients in a timely and professional manner Assisting patients with filling out forms Process patient check-ins and check-outs, ensuring accurate recordkeeping Maintain a clean and organized front desk area Maintain accurate patient records and confidentiality Coordinate with other departments to ensure smooth patient flow Offer refreshments to patients Feedback collection & analysis Maintain a positive and professional demeanour at all times Any other responsibility entrusted by Manager / Management from time to time Skills & Qualification Bachelors degree in any field 2+ years of experience in a front desk handling in a hospital setting Knowledge of healthcare terminology and procedures Excellent communication and interpersonal skills Ability to handle multiple tasks simultaneously and maintain a calm demeanour under pressure Proficient in Microsoft Office Suite Strong attention to detail and accuracy Persuasive, relationship oriented and punctual Multi-tasking & analytical. Ability to work independently and as part of a team JOB LOCATION: HANAMKONDA, KURNOOL & VIZAG