Front Office Executive

Job Summary:

As a Front Office Executive at Akoya Hotels, you will be the first point of contact for our guests, playing a crucial role in creating a positive and welcoming first impression. You will be responsible for ensuring smooth and efficient front desk operations, providing exceptional guest service, and handling all guest-related inquiries and requests promptly and professionally. Your dedication to guest satisfaction and meticulous attention to detail will contribute significantly to the overall guest experience and the reputation of Akoya Hotels.

Responsibilities:

Guest Reception and Check-in/Check-out:

• Warmly welcome guests upon arrival, adhering to Akoya Hotels' service standards.
• Efficiently manage the check-in process, including verifying reservations, collecting necessary information, assigning rooms, and issuing room keys.
• Provide guests with all relevant information about the hotel amenities, services, and local attractions.
• Handle the check-out process accurately, process payments, and bid farewell to departing guests.
• Ensure smooth and efficient handling of group check-ins and check-out.
• Guest Service and Inquiries:
• Act as the primary point of contact for guest inquiries, whether in person, via phone, or email, and respond promptly and courteously.
• Provide accurate information regarding hotel services, room features, rates, and availability.
• Assist guests with requests such as wake-up calls, transportation arrangements, restaurant reservations, and local information.
• Handle guest complaints and concerns with empathy and efficiency, escalating complex issues to the Front Office Manager when necessary, and striving for satisfactory resolution.
• Maintain a thorough knowledge of hotel facilities, services, and daily events to provide accurate and helpful information to guests.
• Telephone Operations:
• Answer all incoming calls in a professional and courteous manner, following Akoya Hotels' telephone etiquette.
• Direct calls to the appropriate departments or personnel.
• Take and relay messages accurately and promptly.
• Handle guest requests and inquiries received via telephone efficiently.
• Reservations and Room Management:
• Process room reservations, cancellations, and modifications accurately, either manually or using the hotel's property management system (PMS).
• Maintain up-to-date knowledge of room availability and rates.
• Assist the reservations department as needed to optimize occupancy.
• Ensure that guest preferences and special requests are noted and communicated to the relevant departments.
• Cash Handling and Payments:
• Handle guest payments accurately, whether in cash, credit card, or other forms, following established procedures.
• Maintain a balanced cash float and prepare daily cash reports.
• Process invoices and ensure accurate billing.
• Administrative Duties:
• Maintain a neat and organized front desk area.
• Keep accurate records of guest interactions and transactions.
• Assist with administrative tasks such as photocopying, faxing, and distributing mail.
• Monitor and maintain an adequate supply of front office stationery and materials.
• Prepare reports as required by the Front Office Manager.
• Security and Safety:
• Be aware of and follow hotel safety and security procedures.
• Report any suspicious activities or security concerns to the appropriate personnel.
• Ensure the security of guest room keys.
• Collaboration and Communication:
• Work collaboratively with other hotel departments, including Housekeeping, Food & Beverage, and Maintenance, to ensure seamless guest service.
• Communicate effectively with colleagues and supervisors, keeping them informed of relevant guest information and any issues that arise.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person