Front Office Associate

The duties generally fall into three categories: Guest Relations, Administration, and Financial Tasks. 1. Guest Relations & Operations Check-in/Check-out: Greeting guests, verifying identities, assigning rooms or directing visitors, and processing departures. Guest Liaison: Acting as the main point of contact for inquiries, complaints, and special requests (e.g., extra towels, dinner reservations, or travel directions). Information Hub: Providing accurate information regarding company services, local attractions, and internal policies. 2. Administrative Duties Managing Reservations: Handling bookings, cancellations, and modifications via phone, email, or online systems. Call Management: Answering, screening, and forwarding incoming phone calls using a multi-line system. Inter-departmental Coordination: Communicating with housekeeping, maintenance, or security to ensure guest needs are met promptly. Record Keeping: Maintaining organized guest profiles, visitor logs, and internal databases. 3. Financial Tasks Billing & Payments: Processing credit card transactions, handling cash, and issuing receipts. Night Audit (Optional): In some roles, associates perform end-of-day accounting tasks to balance the day’s revenue. Reporting: Preparing daily arrival/departure lists and occupancy reports. Required Skills & Qualifications Technical Skills Software Proficiency: Familiarity with Property Management Systems (PMS) like Opera, or general CRM/Office software (Excel, Outlook). Office Equipment: Ability to operate multi-line phones, scanners, and POS (Point of Sale) systems. Basic Accounting: Comfort with handling money and calculating bills accurately. Soft Skills Professionalism: A polished appearance and a calm, polite demeanor, especially under pressure. Communication: Clear verbal and written skills for interacting with a diverse range of people. Multitasking: The ability to handle a ringing phone, a guest at the desk, and a housekeeping request simultaneously. Problem-Solving: Being resourceful when a guest is unhappy or an unexpected issue arises. Typical Education Requirements Minimum: High School Diploma or GED. Preferred: A degree or diploma in Hospitality Management, Business Administration, or a related field. Certifications: Certifications in guest relations or specialized software training are a plus. Pro Tip: In 2025, many employers prioritize candidates who are bilingual or have experience with contactless/mobile check-in technologies, as these are becoming industry standards.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person