Front Office Associate (Male/Female)

Job Title: Front Office Associate (Male/Female)

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Job Summary:

As a Front Office Associate, you will be the first point of contact for guests. Your role is to provide a warm welcome, efficient check-in/check-out, accurate information, and overall guest satisfaction through professional service and courteous behavior.

Key Responsibilities:

• Greet and welcome guests with a positive, helpful attitude.
• Handle guest check-in and check-out procedures smoothly and professionally.
• Manage reservations over phone, email, and walk-ins.
• Provide accurate information about the hotel, rooms, facilities, and nearby attractions.
• Address guest queries and resolve complaints promptly or escalate to supervisors.
• Maintain the front desk area neat and organized.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Handle billing, payment processing, and ensure all guest accounts are accurate.
• Maintain records, registration cards, and logbooks as per SOP.
• Ensure confidentiality of guest information and security procedures.

Required Skills and Qualifications:

• Minimum qualification: Graduate (preferably in Hotel Management or related field).
• Freshers or candidates with 1–3 years of experience in front office/hospitality preferred.
• Good communication skills in English and Hindi (additional languages a plus).
• Pleasing personality and professional grooming standards.
• Proficient in MS Office and hotel PMS (e.g., Webline, IDS, etc.)
• Ability to work in shifts, weekends, and holidays.
• Strong interpersonal and problem-solving skills.
• High level of personal integrity, honesty, and customer service attitude.

Preferred Attributes:

• Punctual, reliable, and able to work under pressure.
• Courteous and patient with guests from different cultures.
• Willing to learn and adapt to hotel SOP's and service standards.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person