Front Office Associate

Key Responsibilities:

• Greet Guests on arrival and out on departure
• Respond to requests and settle accounts while providing exceptional service
• Complete the proper procedure for Check-In & Check Out.
• Register Guests by collecting necessary information (like contact details, proper identification documents and exact dates of their stay)
• Communicating with internal departments to ensure guest satisfaction.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Desired Candidate Profile:

• Diploma / Degree in Hotel Management
• Experience in Hotel Industry.
• Good communication skill with pleasing personality is a must
• Basic knowledge of computer (MS Word, MS Excel)
• Able to Cope under Pressure and comfortable with rotational shifts

Benefits:

PF + ESIC + Service Charge + Incentives + Yearly Medical Checkup

Job Types: Full-time, Permanent, Internship

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Education:

• Bachelor's (Required)

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person