Front Office Associate

Job Summary:

Front Office Associate

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner

• Manage the check-in and check-out process efficiently

• Handle guest inquiries, requests, and complaints promptly and courteously

• Maintain accurate records of bookings, payments, and guest information

• Coordinate with housekeeping and other departments for smooth operations

• Manage phone calls, emails, and room reservations

• Ensure the front desk area is clean, organized, and presentable at all times

• Maintain daily reports and handovers

Requirements:

• Minimum 1 year of experience in a similar front office or customer-facing role

• Bachelor's degree or diploma in Hospitality or related field preferred

• Proficient in MS Office and hotel management software (e.g., IDS/Opera)

• Excellent communication and interpersonal skills

• Pleasant personality and professional appearance

• Ability to work in shifts, including weekends and holidays

• Fluency in English and Malayalam (if possible) is essential