Front Office Associate

Company Description

Blanket Hotel & Spa is a luxury resort and hotel located in picturesque Munnar, known for its stunning natural surroundings. We offer 5-star accommodations with exceptional hospitality at affordable rates. Guests enjoy a seamless blend of luxury and comfort. Our goal is to provide a memorable experience through outstanding services.

Role Description

This is a full-time on-site role for a Front Office Associate located in Devikulam. The Front Office Associate will be responsible for managing receptionist duties, including greeting guests, handling check-ins and check-outs, and answering phone inquiries with professional phone etiquette. The role also involves providing excellent customer service and ensuring a welcoming environment for all guests.

Qualifications

• Strong skills in Phone Etiquette and Receptionist Duties
• Excellent Customer Service and Check-in capabilities
• Effective Communication skills
• Ability to manage time efficiently and handle guest issues professionally
• Experience in the hospitality industry is a plus
• High school diploma or equivalent; further education in hospitality or related field is advantageous