Front Office Assistant

• Welcoming Guests with a smile and give a fond farewell to Guest while at checkout.
• Register Guests based on the assigned rooms plan.
• Accommodates special requests whenever possible.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any clients.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Responsible for room keys.
• Knows how to use front office equipment, printers, scanners.
• Collect ID card copies from clients.
• Reports any unusual occurrences or requests to Front Office Manager.
• Knows all safety and emergency procedures and accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Ensure an adequate stock of front office supplies is available for the day’s/ shift operation. Replenish and make store request is required.
• Credit issues have to be reported to the Front Office Manager.
• Maintain log book for unusual events or incidents., Guest Complaints, Guest pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment.
• Handling Guests complaints and concerns in an efficient and timely manner.
• Coordinating and multi-tasking job duties in a busy environment.
• Providing excellent customer service as per Sitaram standards.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect the Guest's feedback during the Guest's departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹19,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person