Front Office Assistant-Female

Key Responsibilities:

• Greet and assist walk-in students and visitors in a professional and friendly manner.
• Make outbound calls to prospective students from leads provided.
• Provide course information, admission criteria, and respond to inquiries via phone, email, chat, and in person.
• Follow up with interested candidates to convert inquiries into admissions.
• Schedule counseling sessions and coordinate with the admissions or academic team.
• Maintain student inquiry logs and update records in the CRM system.
• Support the admissions team in processing application forms and required documents.
• Ensure the reception area is clean, welcoming, and organized.
• Handle incoming calls and direct them to the appropriate department.
• Assist with general administrative and clerical tasks.
• Use modern tools and technologies (like ChatGPT, Google Workspace, MS Word, MS Excel, and CRM dashboards) for daily communication, data entry, and report preparation.
• Maintain and manage digital communication channels (such as WhatsApp, web chat, or inquiry forms).
• Contact companies and organizations for student placement opportunities and maintain professional relationships with industry partners.
• Promote and sell institution-related software or digital services to clients and partner companies.

Required Qualifications:

• Minimum a Degree in any field (preferred).
• 0–2 years of experience in front desk, telecalling, admissions, or sales support.

(Freshers with good communication skills can also apply)

• Good spoken communication in English and Malayalam (or local language).
• Basic computer knowledge — MS Office (Word, Excel), Email, Data Entry.
• Confident, polite, and customer-focused personality.
• Ability to handle multiple tasks efficiently.

Preferred Skills:

• Experience in educational institutions, admission, placement coordination, or software sales.
• Familiarity with student databases or CRM tools.
• Comfortable using ChatGPT or similar tools for drafting messages, emails, and reports.
• Strong communication, negotiation, and relationship-building skills.
• Positive attitude with problem-solving ability.

Working Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (adjustable as per institutional requirements).

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

• Are you located in Muvattupuzha or Near By Perumbavoor, Kerala?
• Are you located in Aluva or Near By Perumbavoor, Kerala?
• Are you located in Kothamangalam or Near By Perumbavoor, Kerala?

Language:

• Malayalam (Required)
• English (Preferred)

Location:

• Perumbavoor, Kerala (Preferred)

Work Location: In person