Front End Developer

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Overview:

Unify is spearheading innovation in the generative AI space, focusing on enhancing customer experiences (CX) through cutting-edge technology. As we expand our horizons, We are seeking a highly skilled and experienced, Frontend Software Engineer to join our software development team. In this role, you will be responsible for designing, developing, and implementing software solutions that meet the needs of our growing business. This is a position to help grow our development team in Lima, Peru which will work directly with our Agile US development team. The ideal candidate will have a strong background in frontend software development as well as experience with cloud technologies.

Essential Duties and Responsibilities:

• Design, develop, and maintain software applications using Next.js.
• Work within an Agile development team to estimate, implement, deploy sprint tasks created to implement the next generation of our core software product.
• Consume RESTful APIs and integrate third-party services to enhance application functionality.
• Utilize AWS cloud services for application deployment and management, specifically Elastic Containers (ECS), Lambdas, API Gateways, and Code Pipelines.
• Conduct code reviews to ensure code quality and adherence to best practices.
• Troubleshoot and resolve software defects in a timely manner.

Requirements:

• Proven experience as a Software Engineer with a focus on frontend javascript development.
• Proficiency in programming languages such as React, Next.js, Node, and C#
• Experience with cloud platforms, particularly AWS.
• Knowledge of RESTful API design and implementation.
• Excellent problem-solving skills and ability to work independently or as part of a team.
• Strong communication skills to effectively collaborate with team members both in Lima and in the US.
• Must live in Lima, Peru and be able to come into our Lima office to work. After establishing a proven history of delivering high quality code, hybrid arrangements will be considered.