Key Responsibilities
1. Student & Visitor Relations (Customer Service)
- First Point of Contact: Greet and welcome all visitors and students in a professional, friendly, and courteous manner.
- Information Hub: Answer phone calls, emails, and in-person inquiries about courses, schedules, pricing, and general center policies.
- Registration Support: Assist prospective students with preliminary enrollment questions and direct them to the appropriate admissions staff.
- Issue Resolution: Handle basic student inquiries and direct complex issues (e.g., payment problems, schedule changes) to the relevant department swiftly.
- Maintain Lobby: Ensure the reception area is tidy, professional, and well-stocked with relevant course brochures and information materials.
2. Administrative & Operational Support
- Call and Email Management: Manage the main phone line and general inquiry email inbox, routing messages accurately and ensuring timely follow-up.
- Scheduling: Assist in maintaining facility schedules for classrooms, labs, and meeting rooms.
- Mail & Deliveries: Sort and distribute incoming mail and packages; prepare outgoing mail.
- Supply Management: Monitor and order office and general facility supplies, ensuring adequate stock levels.
- Data Entry: Perform accurate data entry and maintain student and inquiry records in the Customer Relationship Management (CRM) system or database.
3. Financial & Document Management
- Handling Transactions: Process payments for course fees, materials, or deposits (e.g., using a POS system) and issue receipts accurately.
- Filing: Organize and maintain physical and electronic filing systems for student records, agreements, and operational documents, ensuring confidentiality.
- Reporting: Prepare basic daily/weekly reports on student attendance, payment collection, or lead inquiries for the management team.
Required Qualifications
- High school diploma or equivalent; an Associate’s or Bachelor’s degree is a plus.
- 1-2 years of experience in a front desk, reception, or customer service role, preferably in an educational or service-oriented environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Experience operating standard office equipment (printers, scanners, multi-line phone systems).
Desired Skills & Attributes
- Exceptional Communication: Excellent verbal and written communication skills with a professional demeanor.
- Organizational Prowess: Strong organizational and time management skills with the ability to multitask and prioritize effectively.
- Student-Focused Attitude: A friendly, patient, and welcoming personality with a genuine desire to assist others.
- Problem-Solver: Proactive and resourceful when faced with unexpected situations or student needs.
- Confidentiality: Ability to handle sensitive student and company information with discretion.
Job Types: Full-time, Part-time
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
