Front Office Executive & Clinic Operations Coordinator
Company: Flexrite World
Locations: Andheri, Bandra & Breach Candy, Mumbai
Department: Front Office & Clinic Operations
About Flexrite World
Flexrite World is a premium physiotherapy and rehabilitation organisation focused on providing quality patient care and personalised rehabilitation services. We are looking for a proactive, well-organised and professional Front Office Executive to manage reception, patient coordination and daily clinic operations across our branches.
Key Responsibilities
1. Front Desk & Patient Management
- Welcome patients and visitors professionally.
- Manage daily patient check-ins, check-outs and appointment schedules.
- Coordinate appointments between patients, doctors and physiotherapists.
- Maintain daily patient records, attendance and follow-up details.
- Handle patient queries and provide accurate information about clinic services.
2. Calling & Business Development
- Handle incoming and outgoing calls professionally.
- Conduct cold calling and follow-up calls to prospective clients.
- Follow up with existing patients for repeat appointments and treatment continuity.
- Contact leads generated through WhatsApp, social media and other platforms.
- Collect patient feedback and Google reviews after consultations and treatment sessions.
3. Payment & Accounts Coordination
- Collect payments through cash, UPI, card and online transfers.
- Send payment reminders and follow up on pending payments.
- Share payment confirmations and transaction screenshots with the management/accounts team.
- Coordinate with the accounts department regarding invoices, receipts, outstanding payments and daily MIS.
- Maintain accurate daily payment and collection records.
4. Management & Administrative Coordination
- Coordinate regularly with clinic management regarding daily operations.
- Prepare and share daily reports, patient updates and payment summaries.
- Maintain records of appointments, cancellations, rescheduling and patient enquiries.
- Assist in maintaining clinic inventory, stationery and other operational requirements.
- Ensure smooth communication between all clinic branches.
5. Recruitment & HR Support
- Assist the hiring team with recruitment activities.
- Coordinate with candidates regarding job applications and interview schedules.
- Conduct initial candidate follow-up calls.
- Arrange and confirm interviews with management and doctors.
- Maintain candidate details and interview status records.
6. Product & Service Knowledge
- Understand Flexrite's physiotherapy, rehabilitation, wellness and other services.
- Learn product specifications, features, pricing and usage information.
- Explain available services and products to patients accurately.
- Assist with product enquiries, sales coordination and stock records.
7. Daily Clinic Operations
- Ensure the reception area is clean, organised and professionally maintained.
- Coordinate doctor and therapist schedules.
- Monitor patient arrivals, departures and waiting times.
- Ensure appointments and follow-ups are properly updated.
- Support smooth day-to-day functioning across Andheri, Bandra and Breach Candy branches.
Candidate Requirements
- Graduate in any discipline (preferred).
- 1–3 years of experience in front office, reception, customer service, clinic administration or operations.
- Excellent verbal communication skills in English and Hindi; Marathi is an added advantage.
- Good telephone etiquette and patient-handling skills.
- Basic knowledge of MS Excel, Google Sheets, email and WhatsApp Business.
- Comfortable with calling, cold calling and payment follow-ups.
- Good coordination, multitasking and time-management abilities.
- Professional attitude, punctuality and a responsible approach to work.
- Ability to coordinate with multiple teams and manage daily operational responsibilities.
Preferred Experience
- Experience in hospitals, physiotherapy clinics, healthcare centres, wellness centres or hospitality.
- Experience handling billing, cash collection, appointment software and daily MIS.
- Previous exposure to recruitment coordination and administrative operations.
Key Qualities We Are Looking For
- Confident and professional communication.
- Strong ownership and accountability.
- Patient-friendly attitude.
- Attention to detail.
- Ability to work independently and handle multiple responsibilities.
- A proactive approach to problem-solving.
Important: This is a multitasking role involving front-office management, patient coordination, calling, payment collection, administrative work and operational support. The candidate should be comfortable handling responsibilities beyond a traditional receptionist role.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
