Front Desk Receptionist

Department: Front Office
Industry: Hospital / Healthcare
Experience Required: Minimum 3 Years in Hospital Front Office Operations

Location : Motinagar, Erragadda.

CONTACT : 9121545202

Job Summary

We are looking for an experienced and professional Front Office Executive to manage hospital front desk operations, ensure smooth patient registration and appointment scheduling, and provide excellent patient and visitor support. The candidate should have a minimum of 3 years of experience in hospital front office operations.

Key Responsibilities

• Manage daily front office and reception activities.
• Handle patient registration, admission, discharge, and appointment scheduling.
• Attend to patient and visitor queries and provide appropriate assistance.
• Coordinate with doctors, nursing staff, billing, insurance, and other departments.
• Manage OPD appointments and patient flow efficiently.
• Handle incoming calls, enquiries, and appointment confirmations.
• Maintain accurate patient records and documentation.
• Assist patients with billing, consultation procedures, and hospital services.
• Handle patient complaints professionally and ensure timely resolution.
• Ensure excellent patient experience and customer satisfaction.
• Maintain confidentiality of patient information.
• Ensure the reception area is organized and presentable at all times.

Required Skills

• Minimum 3 years of experience in hospital front office operations.
• Good communication and interpersonal skills.
• Strong patient handling and customer service skills.
• Knowledge of hospital management software (HMS).
• Basic computer knowledge (MS Office, Excel).
• Ability to multitask and work under pressure.
• Professional attitude, patience, and problem-solving skills.
• Good coordination and team management abilities.

Preferred Candidate Profile

• Prior experience in a multi-specialty hospital is preferred.
• Knowledge of OPD, IPD, admissions, discharge, and billing processes.
• Should be well-groomed, patient-friendly, and service-oriented.
• Willingness to work in rotational shifts, if required.

Experience: Minimum 3 years in a hospital front office/reception role.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person