Front Desk Receptionist

Job Title:

A Front Desk Executive in our Vadodara BPO facility manages high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal operations teams.

Key Responsibilities:

• Greet high-profile international clients, corporate guests, and vendors with an exceptional professional attitude.
• Manage high-volume, multi-line switchboards to route domestic and international calls accurately.
• Oversee strict workplace security protocols by managing visitor logs, NDAs, and biometric or RFID access badges.
• Coordinate local transport, hotel bookings, and travel itinerary details for visiting global leadership teams.
• Supervise the reception area, ensuring it remains clean, quiet, and reflective of a premium corporate image.
• Handle incoming and outgoing international couriers, logistics, and confidential documentation.
• Manage conference room bookings, video-conferencing setups, and hospitality arrangements for critical client meetings.
• Mentor reception staff and coordinate seamless operations across the 12 PM to 10 PM shift.

Job Requirements & Skills:

• Education

  : Bachelor's degree in hospitality, communications, business administration, or a related field.

• Experience

  : 3 to 7 years in front desk operations, specifically within a BPO, ITES, or large corporate setting.
• Communication: Flawless verbal and written English communication skills; proficiency in Hindi and Gujarati is highly preferred for local vendor coordination.

• Tech Skills:

  Advanced proficiency in Microsoft Office, visitor management software, and automated systems.

• Shift Flexibility

  : Comfort with the fixed 12 PM 10 PM schedule and occasional extended hours during client audits.

• Soft Skills

  : Outstanding multitasking, crisis management, emotional intelligence, and a polished corporate appearance.