Front Desk Receptionist

Organization: Revive Plus Multi-Specialty Hospital
Department: Front Office / Patient Relations
Experience Required: Minimum 3 Years
Employment Type: Full-Time

CONTACT : 9121545202

1. Job Summary

We are looking for a well-organized, professional, and patient-friendly Front Office Executive with a minimum of 3 years of experience in hospital front office operations.

The candidate will be responsible for managing patient registration, appointments, billing coordination, patient enquiries, admission and discharge coordination, and ensuring smooth front office operations while providing excellent patient service.

2. Roles & Responsibilities

A. Patient Handling & Reception Management

• Welcome and attend to patients and visitors professionally.
• Handle patient enquiries and provide accurate information about hospital services.
• Guide patients to the respective doctors, departments, and diagnostic services.
• Maintain a polite, helpful, and patient-friendly approach.

B. Patient Registration & Appointments

• Handle new and existing patient registrations.
• Schedule, confirm, and manage doctor appointments.
• Maintain accurate patient records and registration details.
• Coordinate with doctors and nursing departments regarding patient appointments.

C. Billing & Cash Handling

• Coordinate OPD and IPD billing activities.
• Handle cash, card, and digital payment transactions as assigned.
• Generate bills, receipts, and payment acknowledgements.
• Maintain proper cash records and ensure billing accuracy.
• Coordinate with the billing and accounts departments.

D. Admission & Discharge Coordination

• Assist patients and attendants with admission procedures.
• Coordinate with nursing, billing, and other departments for smooth admissions and discharges.
• Ensure necessary documentation is completed.
• Guide patients regarding hospital procedures and requirements.

E. Patient Relations & Complaint Handling

• Handle patient and attendant concerns professionally.
• Resolve routine enquiries and escalate complaints to the concerned department.
• Maintain patient confidentiality and service standards.
• Ensure a positive patient experience.

F. Coordination & Documentation

• Coordinate with doctors, nurses, billing, pharmacy, laboratory, and other departments.
• Maintain registers, reports, and necessary documentation.
• Follow hospital policies, protocols, and front office procedures.
• Prepare daily reports and handover updates.

3. Required Skills & Competencies

• Minimum 3 years of experience in hospital front office operations.
• Excellent communication and interpersonal skills.
• Good knowledge of hospital OPD/IPD procedures.
• Experience in patient registration, appointments, and billing coordination.
• Basic computer knowledge and MS Office proficiency.
• Knowledge of hospital management software (HMS).
• Good problem-solving and multitasking abilities.
• Ability to handle patients and attendants during emergency situations.
• Professional attitude, patience, and teamwork.

4. Key Performance Indicators (KPIs)

• Patient satisfaction and service quality.
• Accuracy in patient registration and documentation.
• Appointment scheduling and coordination efficiency.
• Billing accuracy and cash reconciliation.
• Timely admission and discharge coordination.
• Complaint handling and resolution.
• Compliance with hospital policies and procedures.

5. Preferred Candidate

• Candidates with experience in multi-speciality hospitals will be preferred.
• Experience handling high patient footfall.
• Knowledge of OPD, IPD, emergency, and diagnostic service coordination.
• Ability to work in rotational shifts, including weekends and holidays, as per hospital requirements.

Interested candidates may share their updated resumes with the HR Department.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person