Front Desk Receptionist

We are seeking an experienced Front Desk Executive to be the first point of contact for our guests. The ideal candidate should have excellent communication skills, a professional appearance, and strong customer service orientation. The role involves welcoming guests, handling check-ins/check-outs, managing reservations, and ensuring a smooth front desk operation

Key Responsibilities:

• Greet and welcome guests warmly, ensuring a pleasant check-in and check-out experience.
• Handle guest inquiries, complaints, and requests in a professional and efficient manner.
• Manage reservations through phone, email, and booking platforms.
• Maintain accurate records of guest information, payments, and room allocation.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Handle billing, invoicing, and basic cash management at the front desk.
• Maintain a clean, organized, and presentable reception area.
• Uphold hotel policies, procedures, and service standards.
• Assist in promoting hotel services, offers, and facilities to guests.

Requirements:

• Minimum 2–4 years of experience as a Front Desk Executive/Receptionist in the hotel or hospitality industry.
• Strong verbal and written communication skills (English & local language).
• Proficiency in hotel management software
• Excellent interpersonal and customer service skills.
• Well-groomed, professional appearance with a friendly personality.
• Ability to handle multitasking, pressure, and guest complaints efficiently.
• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Diploma/Degree in Hotel Management or related field.
• Knowledge of additional languages (Arabic, Hindi, etc.) will be an advantage.
• Experience in handling international guests

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person