Front Desk Receptionist for hotel

Job Title: Receptionist / Front Office Executive
Location: Budigere Cross (Hosakote), Bengaluru
Company: GR HOTELS & RESORTS (LAHR)
Experience: 1 to 3 years preferred
Employment Type: Full-Time

Job Description:

We are looking for a professional and friendly Receptionist to manage our front desk at Club House. You will be the first point of contact for clients, visitors, and vendors, and play a key role in creating a welcoming atmosphere for our guests and team.

Key Responsibilities:

1. Front Desk Operations

• Greet and welcome guests warmly upon arrival.
• Handle check-ins and check-outs efficiently using the hotel’s reservation system.
• Assign rooms and issue room keys or key cards.
• Maintain accurate guest records and update information as needed.

2. Guest Relations

• Respond promptly to guest inquiries, requests, and complaints.
• Provide information about hotel services, amenities, and local attractions.
• Ensure guest satisfaction and escalate issues to management when necessary.

3. Reservations & Bookings

• Manage phone, email, and online reservations.
• Confirm bookings, process cancellations, and handle no-shows.
• Coordinate with travel agents and online booking partners.

4. Communication & Coordination

• Liaise with housekeeping, maintenance, and other departments to meet guest needs.
• Relay messages, mail, or packages to guests and staff accurately.
• Maintain smooth communication between shifts through proper handovers.

5. Payments & Billing

• Handle cash, credit card, and digital payments securely.
• Prepare and issue invoices, receipts, and bills.
• Balance daily transactions and submit reports to accounts.

6. Administrative Support

• Maintain front desk logs and documentation.
• Assist with report generation and filing.
• Keep the reception area clean, organized, and welcoming.

7. Professional Conduct

• Maintain confidentiality of guest information.
• Adhere to hotel policies, grooming standards, and safety procedures.
• Uphold a professional, courteous, and service-oriented attitude at all times.

Requirements:

• Minimum 1 year of front office/reception experience preferred.
• Good communication skills in English, Kannada, and Hindi.
• Basic computer knowledge (MS Office, email, WhatsApp).
• Pleasant personality, punctual, and customer-oriented.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Food provided

Language:

• English (Preferred)
• kannada (Preferred)
• Hindi (Preferred)

Location:

• Bangalore City, Karnataka (Preferred)

Work Location: In person