Front Desk Receptionist

Role Overview:

As a Client Coordinator cum Front Desk Executive, you will be the first point of contact for clients visiting the clinic. Your role is pivotal in delivering a seamless, warm, and professional client experience while ensuring smooth front desk operations.

Key Responsibilities:

• Greet and welcome clients with a positive, helpful attitude.
• Handle front desk operations including calls, walk-ins, appointment scheduling, and client registrations.
• Coordinate with doctors, therapists, and the sales team to manage daily client flow.
• Confirm appointments, manage follow-ups, and ensure clients are attended to on time.
• Maintain a clean and professional reception area.
• Record and update client information accurately in the system.
• Handle payment processing and maintain daily collection records.
• Assist in clinic-level promotions, client feedback collection, and relationship building.
• Address client queries, complaints, or service delays politely and professionally.

Requirements:

• Minimum 12th pass; fluency in English and local language is preffered.
• Prior experience in a front desk, hospitality, or client servicing role is preferred.
• Proficiency in MS Office and familiarity with CRM or appointment booking software.
• Pleasant personality, grooming, and strong communication skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Willing to work weekends and flexible clinic hours.

Salary & Benefits:

• Competitive monthly salary based on experience.
• Employee discounts on treatments.
• Training & development opportunities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend availability

Work Location: In person