Front Desk Customer Service Associate

Job Description

We are looking for a Customer Service Executive – Hotel Reservations who will be the first point of contact for customers looking to book hotel accommodations. The ideal candidate should have excellent communication skills, a customer-first attitude, and a basic understanding of hotel or travel operations. Key Responsibilities: Handle hotel booking inquiries via phone, email, chat, and travel portals. Provide information about room availability, rates, packages, and amenities . Guide customers through the reservation process , ensuring accurate data entry and booking confirmations. Coordinate with hotel partners to confirm bookings, special requests, and changes. Manage cancellations, refunds, and modifications efficiently and courteously. Maintain detailed records of customer interactions and transactions. Address and resolve customer complaints or issues promptly and professionally. Upsell additional services or packages to enhance customer experience. Required Skills: Strong verbal and written communication skills in English (and regional languages if applicable) 0-2 years of experience in customer service , preferably in the hospitality or travel industry Familiarity with hotel booking platforms (OTA) and reservation software (e.g., PMS, CRM) Ability to handle multiple queries simultaneously in a fast-paced environment Strong problem-solving and decision-making skills *Female candidates preferred *Immediate joiners are required Job Type: Full-time Pay: ₹11,688.10 - ₹29,278.96 per month Schedule: Day shift Work Location: In person Application Deadline: 21/06/2025 Expected Start Date: 23/06/2025