Front Desk cum Telecaller

Job Description

Job Title: Front Desk cum Telecaller Location: Panvel Department: Front Office / Patient Relations Reporting To: Admin Manager / Operations Head Employment Type: Full-Time Job Summary: We are looking for a pleasant and professional Front Desk cum Telecaller to manage our hospital’s front office and handle incoming/outgoing calls. The ideal candidate will be the first point of contact for patients and visitors, ensuring a warm welcome and efficient handling of appointments and inquiries, both in-person and over the phone. Key Responsibilities:Front Desk Duties: Greet and assist patients, visitors, and vendors in a courteous and professional manner. Handle patient registrations, OPD appointments, and billing coordination. Maintain cleanliness and organization of the front office area. Coordinate with doctors, nurses, and other departments for smooth patient flow. Maintain appointment and walk-in records properly. Telecalling Duties: Answer incoming calls promptly, resolve queries or redirect calls to the appropriate department. Make outbound calls to follow up with patients for appointment reminders, feedback, or health checkup promotions. Maintain and update the patient database regularly. Promote hospital services, health packages, and wellness programs over the phone. Handle basic inquiries about services, doctors, timings, and location. Requirements: Minimum 1-2 years of experience in a front office or telecalling role, preferably in a healthcare setup. Graduate in any stream; diploma or certification in front office/hospital administration is a plus. Excellent verbal communication and interpersonal skills. Proficient in MS Office and basic knowledge of hospital software or HIS (Hospital Information System). Fluency in English, Hindi, Marathi. Polite, patient, and presentable personality. Working Hours: 9:00 AM to 6:00 PM (Monday to Saturday) Salary: As per industry standards and experience. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person