* Only candidates who have experience scaling and managing Flipkart as a Marketplace will be considered * Company Description Frido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people to lead pain-free lives and equip them with the freedom to do more through our range of innovative products. Role Overview Frido is looking for a dynamic Ecommerce Manager to lead and optimize our presence on Flipkart . The ideal candidate will be responsible for managing product listings, promotions, inventory, and driving revenue growth on the platform. This role requires a strong analytical mindset, experience in marketplace management, and a proven track record of success on Flipkart. Key Responsibilities: Marketplace Management: Oversee the end-to-end operations of Frido's Flipkart vertical, ensuring optimized listings and competitive positioning. Sales & Growth Strategy: Develop and implement strategies to drive sales growth, increase visibility, and enhance brand positioning on Flipkart. Product Listings & Optimization: Manage product catalog, ensure accurate listings, optimize content (titles, descriptions, images), and enhance discoverability. Promotions & Advertising: Plan and execute promotional campaigns, Flipkart Ads, and discount strategies to maximize conversions and ROI. Inventory & Supply Chain Coordination: Work with supply chain teams to maintain stock levels, reduce out-of-stock instances, and improve order fulfillment efficiency. Data Analysis & Reporting: Track key performance metrics (sales, traffic, conversion rates, advertising ROI) and generate actionable insights for continuous improvement. Customer Engagement & Feedback: Monitor customer reviews, ratings, and inquiries to enhance product performance and customer satisfaction. Stakeholder Management: Collaborate with internal teams (marketing, operations, finance) and Flipkart account managers to align business goals. Key Requirements: 3-6 years of experience in managing Ecommerce platforms, with a strong focus on Flipkart. Deep understanding of Flipkart’s algorithms, seller policies, and advertising tools. Proficiency in data analysis, Excel, and Ecommerce management tools. Strong problem-solving, negotiation, and communication skills. Ability to work in a fast-paced, performance-driven environment. Prior experience in D2C Consumer product startups is a must Interested candidates may send their CV to arif@myfrido.com, om.b@myfrido.com along with details of Current CTC and Notice Period and a short brief about themselves. Show more Show less

Key Responsibilities Craft compelling copy for a variety of digital touchpoints including paid ads, email marketing campaigns, product packaging, website banners, landing pages, and social media platforms. Conceptualize and develop scripts for video content, influencer campaigns, and brand storytelling initiatives. Maintain a consistent brand voice and messaging across all communication channels, ensuring alignment with brand guidelines and tone. Work closely with designers, marketers, and product teams to integrate copy seamlessly with visual assets for maximum impact. Edit, proofread, and refine content for grammar, clarity, brand tone, and engagement—ensuring all content is polished and persuasive. Stay updated with industry trends, competitor messaging, and customer behavior to continuously improve content quality and relevance. Requirements 2–4 years of proven copywriting experience, preferably with a digital agency, D2C brand, or e-commerce business. A strong portfolio that demonstrates versatility in content formats—ranging from product descriptions and digital ads to social posts and campaign narratives. Impeccable command of English—excellent grammar, storytelling ability, and vocabulary. Experience writing for both short-form (headlines, CTAs, social copy) and long-form content (blogs, product pages, newsletters). Familiarity with SEO principles and experience in keyword research and optimization. Strong time management skills and ability to juggle multiple projects in a fast-paced, deadline-driven environment. Preferred Qualifications Experience writing for wellness, beauty, health, lifestyle, or consumer product categories. Understanding of online customer behavior and how to write copy that converts, especially in a mobile-first e-commerce environment. Basic knowledge of content performance metrics and how to interpret feedback/data for content optimization. Show more Show less

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. As Process Excellence Manager , you will be the driving force behind designing and optimizing business processes across Frido’s operations. From manufacturing to retail to D2C/eCommerce operations , your focus will be on enabling consistent, efficient, and agile processes by leveraging data analytics, lean methodologies, risk assessment , and automation tools . Key Responsibilities ✅ Process Design & Optimization Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support. Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact. Standardize SOPs and define SLAs across teams for improved consistency and accountability. 📊 Data-Driven Improvements Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms). Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas. Design and run A/B tests and controlled trials to validate the effectiveness of process changes. Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative. ⚙️ Lean, Six Sigma & Continuous Improvement Champion Lean Six Sigma projects across the company—minimizing waste, defects, and cycle time. Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control. Mentor internal teams on continuous improvement principles and build a Kaizen culture. 🔍 Risk Management & Compliance Perform risk assessments for critical processes and recommend controls to mitigate operational risks. Ensure processes align with industry regulations, safety standards, and quality guidelines. Anticipate process breakdowns or scalability limitations and propose preventive actions. 🤝 Cross-Functional Collaboration Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows. Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations. Preferred Tools & Technical Expertise Analytics & BI Tools: Advanced Excel, Power BI, Tableau, Google Data Studio Statistical Analysis Tools: Minitab, JMP, R, Python (for data modeling or automation) Process Mapping & Documentation: Lucidchart, Microsoft Visio, Draw.io Project Management & Collaboration: Jira, Asana, Trello, Notion ERP/WMS/CRM Familiarity: Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable) Show more Show less

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Role Overview: We are looking for a proactive and detail-oriented CRM Specialist to join our Inside Sales team. You will play a key role in managing and optimizing our sales CRM system to drive efficiency, automation, and data accuracy. Your contribution will directly support our sales efforts and customer experience. Key Responsibilities: Manage end-to-end CRM operations including data hygiene, workflow automation, and user support Collaborate with the sales team to improve CRM adoption and effectiveness Create and maintain dashboards, reports, and performance tracking Identify and implement automation opportunities to streamline sales processes Ensure CRM is aligned with sales goals and regularly updated with the latest information Provide training and support to CRM users Key Skills & Qualifications: 3 years of hands-on experience in CRM management , preferably in a sales environment Strong understanding of CRM platforms and sales automation tools Analytical mindset with the ability to derive insights from data Excellent communication and collaboration skills Attention to detail and strong problem-solving ability Show more Show less

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life. Position: B2B Inside Sales Representative Location: Baner, Pune Department: Sales Reports To: Sales Manager Job Overview: We are seeking a dynamic and self-motivated B2B Inside Sales Representative to join our team in the Corporate Gifting sector. The ideal candidate will be responsible for generating and nurturing leads, closing sales, and building strong relationships with businesses to provide personalized corporate gifting solutions. This is an exciting opportunity for individuals who are passionate about sales and have excellent communication skills to thrive in a fast-paced and growing industry. Key Responsibilities: 1) Lead Generation & Prospecting: * Identify and reach out to potential business clients through outbound calls, emails, and social media outreach. * Build and maintain a pipeline of B2B leads for corporate gifting solutions. 2) Sales Conversion & Relationship Building: * Qualify inbound leads and engage with prospects to understand their corporate gifting needs. * Present customized gifting solutions to decision-makers, ensuring they meet the clients' business goals and budget. * Develop strong, long-lasting client relationships by providing excellent customer service and follow-up. 3) Product Knowledge & Consultation: * Provide clients with detailed information about product offerings and services. * Understand client requirements and suggest the most suitable corporate gifting options. 4) Collaborative Approach: * Work closely with the marketing and customer success teams to ensure the timely delivery of services and products to clients. * Assist in creating promotional materials, including emails and presentations, to support sales efforts. 4) Market Research & Competitive Intelligence: * Stay informed about market trends, customer needs, and competitors in the corporate gifting space to better position and sell the company's products. Key Requirements: * Proven experience in B2B sales, inside sales, or a related role (preferably in corporate gifting, event planning, or corporate services). * Exceptional communication and interpersonal skills, with the ability to effectively engage clients over the phone, email, and video conferencing. * Strong negotiation and closing skills with the ability to handle objections and manage client expectations. * Ability to manage multiple sales opportunities and prioritize tasks effectively. * Knowledge of CRM software (Salesforce, HubSpot, or similar tools) for tracking and managing leads. * Self-driven, motivated, and goal-oriented individual with a positive attitude. * Strong attention to detail and excellent organizational skills. * Bachelor's degree or equivalent experience in sales, marketing, or related field (preferred). Share your CV at tanmay.p@myfrido.com Show more Show less

About the Role We are seeking a proactive and detail-oriented Project Coordinator to support the successful execution of cross-functional, non-technical projects. The ideal candidate will have hands-on experience in vendor coordination, stakeholder alignment , and managing operational timelines in a dynamic environment. This role acts as the key liaison between internal teams and external partners, ensuring seamless communication and on-time delivery of project objectives. Key Responsibilities Coordinate end-to-end execution of multiple non-technical projects across departments (events, design, retail, admin, supply chain, etc.) Work closely with internal stakeholders to gather requirements, monitor progress, and ensure alignment on deliverables and timelines. Manage and maintain strong relationships with third-party vendors, service providers, and consultants. Schedule and facilitate project meetings, prepare MoMs, and track follow-up actions to closure. Assist in drafting project plans, timelines, and status reports for internal communication and leadership updates. Monitor vendor SLAs, contract adherence, and quality of deliverables; escalate issues where required. Ensure documentation and compliance for all vendor onboarding, payments, and service agreements. Support in budget tracking, invoicing, and coordination with the finance team for timely settlements. Identify risks or bottlenecks and propose practical mitigation strategies. Key Requirements Master's in Business Administration, Operations, or a related field. Min 2 years of experience in project coordination, preferably in a fast-paced, growth-stage company or startup environment. Demonstrated experience in handling vendors and coordinating with internal cross-functional teams. Excellent verbal and written communication skills; ability to manage multiple stakeholders with maturity and professionalism. Strong organizational and time management abilities. Proficient in MS Office (especially Excel & PowerPoint); exposure to tools like Asana, Trello, or Project Management tools is a plus. Problem-solving attitude and ability to handle pressure in deadline-driven environments. Nice to Have Exposure to retail, ecommerce, or consumer products industry. Experience in vendor performance evaluation and process improvement initiatives. Knowledge of basic procurement workflows. Why Join Us? You'll be part of a dynamic, fast-evolving team that drives operational excellence and strategic initiatives. If you're a go-getter who enjoys solving problems, collaborating with diverse teams, and making projects run like clockwork—this role is for you. Show more Show less

Key Responsibilities: 1. Product Development & Design • Design and develop ergonomic and functional products including wheelchairs, office chairs, cushions, orthotics, and insoles. • Ensure user-centric design with a focus on comfort, biomechanics, safety, and performance. 2. Material & Component Selection • Research and identify suitable materials (e.g., memory foam, EVA, TPU, aluminium alloys, breathable fabrics). • Evaluate material performance, cost-efficiency, and sourcing feasibility. 3. Prototyping & Testing • Build and iterate prototypes; validate performance through lab and field testing. • Conduct durability, load-bearing, fatigue, and comfort tests as per the requirement. • Incorporate feedback from users and clinicians (especially for orthotics and seating systems). 4. Manufacturing & Vendor Coordination • Collaborate with outsourced manufacturers and suppliers for timely sample development and production. • Provide engineering support to resolve manufacturing challenges and optimize processes. • Review production samples, troubleshoot defects, and implement corrective actions. 5. Documentation & Compliance • Maintain BOMs (Bill of Materials), specifications, and technical documentation. • Ensure compliance with relevant regulatory and 6. Cross-functional Collaboration • Work closely with R&D, marketing, quality control, and sourcing teams. • Support marketing with technical inputs for product packaging, manuals, and sales materials. 7. Continuous Improvement & Innovation • Explore new technologies (e.g., 3D printing, smart textiles, lightweight structures) for product enhancement. • Benchmark competitor products and identify innovation opportunities in comfort, adjustability, and user mobility. 8. Field & User Testing • Coordinate field trials with, end-users to gather real-world data. • Analyse user feedback and iterate designs for functional and aesthetic improvements. Show more Show less

Frido is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity. Our mission is to empower individuals to live and work better with thoughtfully crafted solutions. We pride ourselves on delivering exceptional quality, customer-centric design, and a work environment that fosters growth and innovation. Join our dynamic team and be a part of revolutionizing how people experience ergonomics! Key Responsibilities Call & Chat Monitoring: Listen to and evaluate sales calls, chats, and email interactions to ensure adherence to quality standards and sales effectiveness. Process Optimization: Identify gaps in the sales pitch, objection handling, and closing techniques to streamline workflows and enhance conversions. Training & Coaching: Provide feedback and training to Inside Sales representatives to improve communication skills, product knowledge, and customer engagement. Quality Assurance: Develop and maintain quality scorecards to track and measure sales agent performance, ensuring consistent customer experience. Data & Insights: Analyze key sales metrics, customer feedback, and quality trends to provide actionable recommendations to the management. Compliance & Standards: Ensure adherence to company policies, industry regulations, and best practices in sales communication. Collaboration: Work closely with the Inside Sales team, Customer Support, and Operations to align quality objectives with business goals. Requirements Experience: Minimum 2 years in a Quality Control / Sales Quality Assurance role within Inside Sales, BPO, or D2C industries. Communication Skills: Strong listening, verbal, and written communication skills with a keen ear for detail. Sales Understanding: Knowledge of sales processes, lead nurturing, and customer interaction strategies. Analytical Ability: Proficiency in tracking performance metrics, analyzing trends, and generating reports. Tech-Savvy: Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho), call monitoring software, and quality assessment frameworks. Immediate Joiner Preferred. Show more Show less

About us : Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Position Overview: Frido is seeking a detail-oriented and analytical Demand Planner to lead demand forecasting and inventory planning across our product portfolio. This role is key to ensuring product availability, optimizing inventory, and aligning supply with market demand. Key Responsibilities Develop accurate short-term and long-term demand forecasts by analyzing historical sales, market trends, and seasonal patterns. Collaborate cross-functionally with Sales, Marketing, and Product teams to incorporate market intelligence and promotional activities into forecasting. Partner with Supply Chain and Manufacturing to align production schedules with demand plans, ensuring service level targets and inventory health. Monitor forecast accuracy and perform real-time adjustments based on sales performance and changing market conditions. Conduct scenario and sensitivity analysis to anticipate shifts in demand and plan contingencies. Contribute to the S&OP (Sales & Operations Planning) process, presenting demand insights and aligning on inventory strategies. Maintain and enhance demand planning tools, dashboards, and KPIs to support continuous improvement Required Qualifications Bachelor's degree in supply chain management, Business, Statistics, Economics, or a related field. 4+ years of experience in demand planning, forecasting, or supply chain analytics (D2C experience preferred). Proficiency in Excel and demand planning tools (e.g., SAP IBP, Oracle Demantra, NetSuite, or similar). Strong analytical and quantitative skills with the ability to interpret large data sets and derive actionable insights. Excellent communication and interpersonal skills; ability to influence across functions. Highly organized, detail-oriented, and capable of working independently in a fast-paced environment. Preferred Qualifications Certifications APICS Certified in Production and Inventory, Management (CPIM) or Certified Supply Chain Professional (CSCP). Demand Driven Planner (DDP) certification. Experience with BI tools such as Power BI or Tableau is a plus. Interested candidates can send their resume to aditya.s@myfrido.com and arif@arcatron.com along with your CTC and notice period details. Show more Show less

Role: B2C Inside Sales Executive Department: Sales Reporting to: Sales Manager Work Mode: Onsite (Baner, Pune) and Remote options available Experience: 1–3 years (preferably in product-based D2C companies) Key Responsibilities Outbound Lead Generation & Prospecting Initiate outbound calls, WhatsApp messages, and emails to reach potential customers Identify buying signals, pitch product benefits, and generate interest in Frido’s offerings Build and maintain a healthy pipeline of qualified prospects Sales Conversion & Customer Interaction Understand customer needs and recommend suitable products from our catalog Persuasively communicate product value propositions and close sales Ensure follow-ups are timely and customer queries are resolved professionally CRM & Reporting Maintain detailed records of interactions and outcomes in CRM tools Track performance metrics including call volume, conversion rate, and revenue generation Share regular updates with the team to align on progress and strategy Requirements 1–3 years of experience in outbound inside sales, preferably in B2C/D2C sectors Excellent communication and persuasion skills Confidence in handling objections and driving conversations toward closure Proficiency in using CRM platforms and managing sales data Self-driven with a goal-oriented mindset Bachelor’s degree in any discipline (preferred) Show more Show less