Customer Relationship Management Specialist

Job Description

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Role Overview: We are looking for a proactive and detail-oriented CRM Specialist to join our Inside Sales team. You will play a key role in managing and optimizing our sales CRM system to drive efficiency, automation, and data accuracy. Your contribution will directly support our sales efforts and customer experience. Key Responsibilities: Manage end-to-end CRM operations including data hygiene, workflow automation, and user support Collaborate with the sales team to improve CRM adoption and effectiveness Create and maintain dashboards, reports, and performance tracking Identify and implement automation opportunities to streamline sales processes Ensure CRM is aligned with sales goals and regularly updated with the latest information Provide training and support to CRM users Key Skills & Qualifications: 3 years of hands-on experience in CRM management , preferably in a sales environment Strong understanding of CRM platforms and sales automation tools Analytical mindset with the ability to derive insights from data Excellent communication and collaboration skills Attention to detail and strong problem-solving ability Show more Show less