French Support Executive- Mohali (On Site)

**Job Description:** **Role Overview:** At Quark Software, we have been at the forefront of revolutionizing graphic design, digital publishing, and content automation since 1981. With over four decades of expertise, we empower organizations to master their content lifecycle through cutting-edge design, automation, and intelligence. As we enter a new era of growth, we are seeking exceptional individuals to join our Global team. Quark, serving as the foundation for all content, is dedicated to creating brilliant content that works. Join us to ignite brilliance in the realm of content and shape the future of content management through innovative research and development. **Key Responsibilities:** - Provide QuarkXPress product support (SAAS) to worldwide Quark customers via phone, chat, and emails. - Demonstrate excellent communication skills in the French language, both oral and verbal, with a strong problem-solving aptitude. - Manage customer expectations by communicating all issues internally and externally, ensuring first-time resolution (FTR). - Respond to day-to-day queries and follow up with customers within a 24-hour period through email and calls. - Stay updated on QuarkXPress (Desktop publishing) and related software updates. - Identify trends in problem occurrence or workflow and provide proactive solutions. - Utilize relevant experience in working with European customers (French) via call, email, and chat. - Display a growth-oriented and positive attitude, taking responsibility for any business-related requirements. - Be comfortable working in regional shift timings. **Qualifications Required:** - Minimum qualification of a graduate degree. - Proficiency in written and verbal communication in the French language, along with flexibility, patience, and excellent problem-solving skills. - Preferably, 3+ years of experience in supporting French customers on phone, email, and chat. - Hands-on experience in QuarkXPress (Desktop publishing) would be advantageous. - Technical troubleshooting experience on MAC and Windows operating systems. - Exposure to the Macintosh environment and/or Publishing Domain is a plus. - Strong customer service skills and a commitment to enhancing the customer service experience. **About Quark Software:** Quark Software is a global leader in content automation, intelligence, and design. For over 40+ years, we have enabled organizations worldwide to create, manage, publish, and deliver high-impact content with precision and efficiency. Our innovative solutions streamline complex content lifecycles, ensuring consistency, compliance, and engaging experiences across all channels. Join us in shaping the future of content management at Quark Software. **Note:** Health & Wellness initiatives, Professional Development programs, Family First-Work-Life Balance, and Quark Social Responsibilities are key aspects of our organizational culture for our employees" well-being and growth.,