French Language Customer Service Representative

Job Description

Job Title: French Language Customer Service Representative (Female) Company: Coact Imprints Pvt. Ltd. Location: Vashi, Navi Mumbai Employment Type: Full-Time Working Days: Monday to Friday (2nd & 4th Saturdays Off) Job Overview: Coact Imprints Pvt. Ltd. is looking for a confident and fluent French-speaking female Customer Service Representative (CSR) to join our dynamic team. The ideal candidate should be based in Mumbai and will be responsible for handling international client interactions, primarily in French, and ensuring seamless communication and customer satisfaction. Key Responsibilities: Communicate with French-speaking clients via email, phone, and other platforms. Understand customer requirements and respond to queries effectively and professionally. Coordinate internally with production, sales, and logistics teams to ensure timely deliveries. Maintain client records and provide regular updates on orders and deliveries. Handle client escalations and ensure timely resolutions with high customer satisfaction. Requirements: Fluent in French (spoken and written). Excellent communication and interpersonal skills. Minimum 1 year of customer service experience preferred. Basic knowledge of MS Office (Word, Excel, Outlook). Must be female and currently residing in Mumbai. Ability to work independently and manage time effectively. Work Location: 📍 Vashi, Navi Mumbai Working Hours: 🗓 Monday to Friday 🛑 2nd and 4th Saturdays Off Salary: 💰 As per interview performance and experience How to Apply: Interested candidates can send their updated resume to neha.hr@coact.in with the subject line: Application for French CSR – Vashi