Freight Broker or Logistics Coordinator

Primary Roles of a Freight Broker:

1. Intermediary Between Shippers and Carriers

   • Matches freight (cargo) from shippers with available carriers (trucking companies).

   • Facilitates communication between both parties to ensure smooth operations.

2. Negotiation

   • Negotiates rates with both shippers and carriers to secure competitive pricing.

   • Ensures that the agreed price is profitable while maintaining service quality.

3. Logistics Coordination

   • Coordinates pick-up and delivery schedules.

   • Manages load documentation, routing, and delivery timelines.

4. Compliance & Documentation

   • Ensures all transportation regulations and legal requirements are met.

   • Prepares and manages required documents such as:

     • Bill of Lading (BOL)

     • Load confirmation

     • Carrier agreements

5. Tracking & Communication

   • Monitors shipments in transit.

   • Provides real-time updates to shippers regarding freight status.

   • Resolves any issues or delays during transport.

6. Carrier Vetting

   • Verifies carriers' credentials (licenses, insurance, safety records).

   • Maintains a database of reliable and compliant carriers.

7. Customer Relationship Management

   • Builds and maintains relationships with both shippers and carriers.

   • Ensures customer satisfaction through reliable service delivery.

8. Problem Resolution

   • Handles disputes, damages, delays, or claims.

   • Acts as a mediator in case of issues between shippers and carriers.

9. Billing and Payment Coordination

   • Issues invoices to shippers and processes payments to carriers.

   • Ensures timely financial transactions and maintains financial records.

10. Market Analysis

• Stays updated on freight market trends, fuel prices, and demand-supply fluctuations.

• Uses this data to make informed rate and routing decisions.

Skills Needed:

• Strong negotiation and communication skills

• Understanding of logistics, supply chain, and transportation

• Knowledge of regulatory compliance (FMCSA, DOT, etc.)

• Problem-solving and crisis management

• Tech-savviness (using TMS Transportation Management Systems)