Fraud Surveillance Analyst

Job TitleFraud Surveillance Analyst

Location- Chennai

Exp- 3-7 Years

There are 2 shifts

7 AM-4 PM and 2 PM-11 PM

1 weekend in a month they must support, and it will be a full night shift and the timings will be 10 PM-7 AM.

The Purpose of This Role

The Fraud Detection Operations group within Fidelity’s Fraud Risk and Control department [FRC] plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts for all lines of business generated through proprietary and commercial surveillance applications.

Working collaboratively in a team environment with other surveillance personnel is paramount in this role.

The Value You Deliver

• Protecting our clients and the firm from losses resulting from fraudulent activity
• Ensuring timely and accurate analysis within Fraud Surveillance detection systems
• Communicating your findings to management and colleagues
• Conducting and coordinating research requests as needed
• Developing positive relationships with internal and external business partners

The Skills that are Key to this role

Technical / Behavioral

• Experience in fraud investigations, or fraud operations in financial institutions, workplace savings, retail, and institutional businesses.
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Critical thinking and analytical decision-making skills to assess situations and take appropriate actions
• Solid attention to detail, collaborative and ability to multi-task and adapt quickly in a fast-paced environment.
• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented with a passion to deliver exceptional service to customers.
• Have strong organizational skills related to handling multiple tasks/resources at a time and meeting deadlines.
• Demonstrable ability to assess processes, identify developing trends, and communicate findings
• Proficient knowledge in Microsoft Office and Excel

The Skills that are Good To Have for this role

• Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting
• Your ability to work effectively in a team environment with both technical and non-technical people

How Your Work Impacts the Organization

Fraud Surveillance Analysts play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence or signs that a customer committed fraud, that a person gained unauthorized access to a client’s accounts or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers.

The Expertise We’re Looking For

• Minimum of 3-5 years of experience in financial services or related industries
• Preferably Bachelor's Degree in Finance, Banking and/or others
• Experience working in the Fraud Detection or Investigations space within Financial Services industry

Company Overview

FMR India

Location

Shift timings :Rotational shifts between 7am – 11pm (including at least 1 weekend support)

Category:

Information Technology