Fraud Detection-Credit Cards Disputes

As a Senior Process Associate in the Fraud and Dispute Process team at Mastercard, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. Your responsibilities include: - Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs. - Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities. - Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution. - Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies. - Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager. - Ensure adherence to Mastercard's operational guidelines, compliance standards, and regulatory requirements in all case handling. - Mentor and support junior associates by sharing best practices and providing guidance on complex cases. - Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency. - Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times. Qualifications & Skills: - Any Graduate - Analytical mindset with the ability to interpret complex transaction data and detect irregularities. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment. - Ability to handle confidential information with integrity and discretion. - Flexibility to work in shifts (Including Night Shifts). Preferred: - Certification in fraud prevention or risk management. - Experience with chargeback processing and dispute lifecycle management. - Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent. Please share your updated resume and below details to anguluri.pravallika@infosys.com if interested: - Name: - Contact Number: - Email I'd: - DOB: - Total Years of Exp: - Relevant Years of Exp: - Current/ Previous Company Name: - Notice Period: - Current Location: - Preferred Location: - Current CTC: - Expected CTC: - Flexible for shifts: - Graduation: - Post-Graduation (If applicable):,