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Posted:1 week ago| Platform: Foundit logo

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Skills Required

forescout nac disaster recovery administration experience patching chat support configuration changes

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

Forescout NAC : L2

  • Expert level Administration experience and knowledge in
  • Monitors client infrastructure and solutions.
  • Identifies problems and errors prior to or when they occur.
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests

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