FO Team Leader

CompanyVilla Shanti Hotel Pvt Ltd

Role Description

This is a full-time on-site role for an FO (Front Office) Team Leader located in Puducherry. The FO Team Leader will be responsible for overseeing the front office operations, managing a team of front office staff, ensuring guest satisfaction, resolving guest complaints, and coordinating with other departments for seamless operations. The role also includes training and mentoring staff, maintaining appropriate records, and ensuring compliance with hotel policies and procedures.

Qualifications

• Experience in front office management, staff supervision, and guest relations
• Strong organizational and multitasking skills to manage daily operations
• Excellent communication and interpersonal skills
• Proficiency in hotel management software and Microsoft Office Suite
• Ability to train and mentor front office staff
• Strong problem-solving skills and ability to handle guest complaints effectively
• Commitment to maintaining high standards of service and operational excellence
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hotel Management, Business Administration, or related field