Floor CRM (Female)

Job Description – Floor CRM (Basic Customer Service Role)

Designation: Floor CRM
Location: Banaras Saree Centre, Indore
Industry: Retail (Saree Showroom)

Role Overview

The Floor CRM will be responsible for greeting customers, making walk-in entries with complete details, and taking Google reviews from customers after their shopping experience. This is a frontline customer service role focused on maintaining accurate records and ensuring a positive customer experience.

Key Responsibilities

1. Customer Welcome & Support

• Warmly welcome every customer entering the showroom.
• Ask for basic customer details politely (name, mobile number, purpose of visit).
• Guide customers to the appropriate section or staff member if needed.

2. Walk-In Entry & Customer Details

• Maintain daily walk-in entries in the register/app.
• Record accurate customer details such as:
• Name
• Contact number
• Date & time
• Purpose of visit (shopping / inquiry / trial / pickup)
• Ensure entries are complete and neat.

3. Collecting Google Reviews

• Request customers to share feedback and take Google reviews after billing or at exit.
• Help customers scan QR code and submit the review.
• Maintain daily count/target of reviews.
• Ensure only genuine and positive customer experiences are shared.

4. Customer Experience

• Maintain a polite, friendly, and helpful attitude at all times.
• Ensure customers feel valued from entry to exit.

5. Coordination

• Coordinate with showroom staff for smooth customer flow.
• Inform sales staff when a customer is waiting.
• Update management on daily walk-in count and review count.

Skills Required

• Good communication and polite behavior.
• Basic knowledge of using mobile apps / Google review process.
• Ability to greet customers confidently.
• Basic record-keeping skills.
• Positive attitude and neat appearance.

Qualification

• Minimum Graduate.
• Freshers can apply (retail experience is a plus).

NOTE - Interested candidates can share their CV at [email protected] or whatsapp at 9644322004.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person