Finnish Language Expert

0 - 5 years

3 - 8 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Provide customer support to clients through phone calls, emails, or chats in a professional and courteous manner.
  • Handle customer inquiries, resolve issues, and provide solutions to their concerns in a timely and efficient manner.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Proficiency in speaking Finnish language
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work on rotational shifts including night shifts.

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