Financial Crime Operations - Workforce Enablement Senior Analyst

As a Financial Crime Operations - Workforce Enablement Senior Analyst at CommBank in Bangalore, your role will involve driving data analysis, workforce management, and real-time data insights to optimize operational efficiency and decision-making. Your background in financial crime or understanding of regulatory environments will be advantageous. Here are your responsibilities: - Forecasting & Capacity Planning - Develop detailed resource models for major FCO functions - Deliver forecasting for interactions, processing time, shrinkage, attrition, and other metrics - Provide guidelines for capacity, staffing, and resource management - Stakeholder Engagement - Collaborate with Customer Operations, HR, and Finance teams - Develop internal controls and provide feedback on data performance - Produce performance information to inform and influence operational management - Data Analysis & Insights - Measure efficiency/productivity for each major business delivery team - Analyze large datasets to provide actionable insights - Develop dashboards, reports, and visualizations for decision-making - Workforce Management, Headcount Reporting & Analytics - Oversee workforce planning, scheduling, and resource allocation - Monitor team productivity and performance metrics - Collaborate with process leads to forecast staffing needs - Real-Time Data Analysis - Manage real-time monitoring systems - Track real-time performance indicators and provide immediate feedback Desired Skills: - 7+ years of experience in data analysis, workforce management, or a similar role - Proficiency in SQL, Tableau, Power BI, Knime, or similar platforms - Strong understanding of workforce management principles - Exceptional problem-solving and decision-making skills - Ability to manage multiple priorities in a fast-paced environment Additional Company Details: If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. The company is keen to support you with the next step in your career. Educational Qualifications: - A bachelor's degree in business administration, management, finance, or a related field is typically required - Advanced degrees such as an MBA can be advantageous Please note that the advertising end date for this role is 08/10/2025.,