Financial Counsellor

Job Title: Financial Counsellor

Job Summary

The Financial Counsellor serves as a vital link between the hospital and patients, their families, or bystanders by providing clear, compassionate, and accurate financial guidance regarding medical procedures, inpatient admissions, and overall hospital billing. This role plays a crucial part in helping patients make informed decisions about their healthcare by explaining treatment costs, insurance coverage, and available payment options.

Key Responsibilities

• Meet with patients, families, or bystanders to explain the estimated cost of treatment, surgery, or inpatient (IP) admission.
• Break down hospital bills into clearly understandable components (e.g., surgery charges, room rent, investigation charges, consultant fees, etc.).
• Provide pre-admission cost estimates based on physician instructions and planned procedures.
• Guide patients through insurance coverage, Third-Party Administrator (TPA) approvals, and pre-authorization processes.
• Assist with financial documentation, including consent forms, and provide information on payment plans when applicable.
• Communicate timely updates on bill escalations, particularly during prolonged or complex treatments.
• Coordinate with billing, admissions, and insurance departments to ensure accurate and up-to-date financial information is shared with patients.
• Help patients understand co-payments, policy exclusions, and out-of-pocket expenses under insurance or government healthcare schemes.
• Maintain detailed, accurate, and confidential records of all financial counselling interactions.
• Address queries and concerns with empathy, professionalism, and clear communication.

Requirements:

• Bachelor's degree in Commerce, Healthcare Administration, Business Administration, or a related field (mandatory).
• Minimum 1–3 years of experience in hospital billing, financial counselling, or healthcare revenue cycle.
• Strong communication and interpersonal skills, with a compassionate and patient-centric approach.
• Ability to handle sensitive financial discussions with professionalism and confidentiality.
• Proficiency in MS Office and hospital management software (preferred).

How to Apply:
Interested candidates may email their updated resume to: "[email protected]" with the subject line of "Application for the post of Financial Counsellor"

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 6 months

Pay: From ₹15,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Total: 1 year (Required)

Work Location: In person