Field Service Engineer

Agilent Technologies

9 - 10 years

3 - 6 Lacs

delhi delhi india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

subject matter expert spectroscopy mentoring optimize hardware marketing and sales

Work Mode

On-site

Job Type

Full Time

Job Description

Looking fora highly skilled Subject Matter Expert (SME) whowould be instrumental in technically mentoring and guiding the current FSE team working in Spectroscopy.
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May have knowledge of third-party products.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.

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