Field Patient Counsellor

Job description- Patient Counsellor

About Zyla (www.zyla.in):

Zyla is an advanced care management platform helping lakhs of patients with personalized

care to improve their health and prevent hospitalizations. We have the finest talent across

care management, technology, data science, medicine, and a product with an NPS of +70!

We are looking to hire mission oriented folks who want to create a positive impact on society

while being on a high-growth career path.

Requirements:

● Bachelor's degree in healthcare/ Pharma related field.

● Previous experience of 2+ years in healthcare is preferred.

● Experience in handling patient queries and experience with AE reporting is an add on.

Location:

● New Delhi/ NCR, Mumbai, Chennai, Hyderabad, Kolkata

Responsibilities and skills:

1. Patient Counselling:

● Provide comprehensive in-person guidance to patients regarding their health,

therapy, program benefits, and related queries as per prevailing SOPs.

● Connect with the patient emotionally.

2. HCP connect:

● Meet Cardiologists regarding patient counselling program.

● Build strong relationships with doctors to motivate them to onboard their

patients on the program.

● Ensure regular visits to doctors.

3. Documentation and Record Keeping:

● Maintain accurate and up-to-date records of patients and doctors as per

prevailing SOPs.

● Ensure that all necessary documentation is completed.

4. AE reporting:

● Ensure AE reporting documentation is up to date within defined TAT arising

out of any interaction as per prevailing law.

5. KPI adherence

● Clearly understand KPIS set by managers.

● Ensure KPI delivery with clear documentation.

Offer:

● Opportunity to directly work on a very innovative product which has big societal

impact

● Opportunity to work with a cross-functional team consisting of leading medical brains,

tech geeks,

Job Type: Full-time

Pay: ₹14,293.86 - ₹36,924.08 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person