Field Officer

Job Purpose:

To ensure timely and effective collection of dues from Joint Liability Group (JLG) borrowers, maintain portfolio quality, and support the financial institution’s credit discipline.

Key Responsibilities:1. Collection Management

• Follow up with JLG customers for timely repayment of EMIs.
• Visit customer locations for field collections and recovery.
• Ensure 100% collection efficiency with minimal overdue accounts.
• Identify and resolve customer repayment issues proactively.

2. Portfolio Monitoring

• Monitor delinquency trends and take corrective action.
• Maintain daily, weekly, and monthly collection records.
• Update the collection system (MIS or mobile app) with real-time data.

3. Customer Relationship

• Build and maintain good relationships with customers and group leaders.
• Educate borrowers on repayment schedules and financial discipline.
• Handle disputes or grievances related to collections professionally.

4. Compliance & Reporting

• Ensure collections are done as per company policies and regulatory guidelines.
• Submit accurate daily/weekly reports to the reporting manager.
• Handle cash responsibly (if applicable) and deposit as per timelines.

Key Skills & Competencies:

• Strong interpersonal and communication skills
• Field collection experience (preferably in microfinance or NBFC)
• Ability to work under pressure and manage deadlines
• Negotiation and conflict-resolution skills
• Familiarity with local geography and languages

Qualifications:

• Minimum 10th / 12th pass; Graduation preferred
• 1–3 years of relevant experience in collections (especially JLG or SHG lending)
• Knowledge of microfinance practices and credit systems is a plus

Working Conditions:

• Field job with extensive local travel
• Must own a two-wheeler (preferred)
• Willingness to work in rural/semi-urban locations

Salary:

As per industry standards + Incentives (based on performance)

Job Types: Full-time, Permanent, Fresher

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person