Field Executive

The Field Executive at Godavari Krishna Co-operative Society will be responsible for the daily collection of loan amounts from customers, coordinating with internal teams, and managing field activities. This role requires strong communication skills, a customer-focused approach, and the ability to work independently in the field. The Field Executive will play an integral part in ensuring smooth collection operations and maintaining customer relationships.

Key Responsibilities

1. Loan Collection

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• Collect loan repayments from customers on a daily basis as per assigned targets and schedule.
  
• Ensure timely and accurate recording of loan payments.
  
• Handle cash and receipts securely and in accordance with company policies.
  

2. Customer Engagement

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• Visit customers at their locations to collect loan repayments and address any queries or concerns they may have.
  
• Build and maintain good relationships with customers, ensuring their satisfaction and trust in the society's services.
  
• Assist customers with any required documentation related to loan repayments.

  Team Coordination

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• Coordinate with other teams (finance, customer service, etc.) to ensure smooth collection processes.
  
• Provide regular updates on the status of loan collections and any customer issues.
  
• Report back to management about any challenges, customer concerns, or missed collections.

  Field Activities Management

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• Organize and manage daily field visits, ensuring all collections are completed as scheduled.
  
• Plan the most efficient routes and schedules to maximize productivity.
  
• Ensure compliance with company policies and regulations while collecting loan payments.

  Record Keeping & Reporting

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• Maintain accurate records of all loan collection activities, customer interactions, and payments.
  
• Submit daily reports on collections, outstanding amounts, and any issues encountered.
  
• Ensure proper documentation for each transaction.

  Customer Service

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• Resolve customer concerns or issues related to loan payments and provide timely solutions.
  
• Provide necessary support to customers who may be facing financial difficulties.

  Compliance & Security

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• Ensure all collections are done securely, following company protocols.
  
• Adhere to all legal and regulatory requirements related to loan collection.

  Other Duties

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• Assist in other field-related tasks as required by the organization.
  
• Participate in training sessions or workshops to improve skills and knowledge relevant to the role.
  

Required Qualifications

• Minimum qualification: 12th pass (PSS/Fail).
  
• Previous experience in fieldwork or customer service is an advantage.
  
• Good communication skills and the ability to interact with a wide range of people.
  
• Basic knowledge of handling cash and maintaining records.
  
• Ability to work independently and manage time effectively.
  
• A positive attitude and a strong commitment to customer service.
  
• Willingness to travel within the assigned area for daily collections.
  

Preferred Skills

• Prior experience in loan collection or financial services (not mandatory).
  
• Strong organizational skills and attention to detail.
  
• Ability to handle sensitive financial information with integrity and confidentiality.
  

Working Conditions

• Field-based role with daily travel within the assigned region.
  
• Flexible working hours based on the collection schedule.
  
• Occasional weekend or evening work may be required.