Female Telecallers

Job Description – Telecaller / Customer Calling Executive

Job Title: Telecaller
Department: Sales / Customer Support / Operations
Experience: Fresher–2 Years (both acceptable)
Location: (Add location)
Gender: Any
Industry: Facility Management / Services / General Sales ( customize as needed)

Job Summary

The Telecaller will handle outbound and inbound calls, explain company services, generate leads, follow up with customers/clients, and support the sales or operations team. This role requires good communication skills, confidence, and the ability to maintain customer relations.

Key Responsibilities1. Outbound Calling

• Make outbound calls to potential customers/clients from the given database or leads.
• Explain the company’s services clearly and professionally.
• Generate interest and fix appointments for the sales/operations team.

2. Inbound Calling

• Answer incoming calls from customers/clients.
• Provide correct information about services, pricing, and procedures.
• Solve basic queries or redirect calls to the concerned department.

3. Lead Generation & Follow-up

• Maintain follow-up with customers until conversion/closure.
• Follow the call script and guidelines provided.
• Track and record customer interactions in CRM/Excel.

4. Coordination & Reporting

• Coordinate with the sales/operations team for site visits or service requests.
• Maintain daily call reports:
• Calls made
• Leads generated
• Follow-ups
• Conversions
• Share daily/weekly reports with the team leader or manager.

5. Customer Relationship Management

• Maintain polite and professional communication with callers.
• Build strong customer relationships to increase repeat business.
• Handle complaints or feedback

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person